Shipping and Returns
Shipping
General terms
We deliver Worldwide.
We dispatch items between Monday-Friday. If your order is placed on a weekend, it will be dispatched within the next two working days.
National Delivery to Romania
For deliveries to Romania, the parcel should be with you within one to two working days from the dispatching date.
Door to door: Sameday, DPD, Fan Courier – between 11 and 20 RON, depending on the courier company and selected payment method. Total fee will be calculated at checkout.
Locker: Sameday, DPD, Fan Courier – between 11 and 15 RON
For all shipments to a locker that are not paid online, a 3 RON fee will be added.
We offer free shipping for orders over 300 RON (Gift wrapping services excluded).
Worldwide Delivery
Shipped orders are handled through the national and international postal services or couriers.
EU clients: Allow 2-3 weeks for parcel delivery
Non-EU clients: Allow up to 5 weeks for parcel delivery
All parcels are sent tracked and insured against loss or damage
Pick up in-store
All orders can be picked up from our group company store – Niche Records, in Bucharest.
The Niche Records Store address is Strada Arcușului 6A, București 031206.
Opening Hours:
Mon-Fri: 10:00-20:00;
Saturday: 11:00-16:00;
Sunday: Closed.
Gift Wrapping
If you are thinking of surprising your friends or your loved ones with their favorite albums, or you wish to give them their most wanted lightstick in an original way, let us take care of the gift wrapping – we will make sure to carefully prepare it for your friends and also give you a wonderful shopping experience.
The gift wrapping service is optional and has a price of 10 RON / product. If you want to gift a product from your shopping basket, please check the “Add gift wrapping” box on the product page or in your shopping cart you want packed. Before placing your order, you will be able to check the products that you will receive packed as a gift.
Posters coming with the albums cannot be wrapped as a gift due to the size of the package. In this case, you can choose to get a poster tube before placing your order by checking the “I need a poster tube” box.
This service is available only for orders to be shipped by courier or the postal service, not for pick-up in store. When picking up the order in our physical store you may request special gift wrapping materials.
Note: The gift wrapping service cost doesn’t apply when calculating free shipping.
Poster Version Disclaimer
For all albums that come with a free Poster as a Pre-Order benefit, we will try to assign the correct poster version to the ordered album version, but cannot guarantee this. If you are ordering an album with an Available poster, you are hereby accepting any poster version may be supplied.
Returns
The products purchased remotely can be returned according to GEO no. 34/2014 by the exercise of withdrawal right. The consumer has the right to notify in writing the trader that he gives up the purchase without penalties and without invoking a reason, within 14 days from the reception of product or in case of provisions of services, from the conclusion of contract. The return of the products must be made at the expense of the customer, within 14 days from the exercise of withdrawal right.
According to the Romanian legislation in force, GEO no. 34/2014 – article 16: ”We exempt from the withdrawal right set out by article 9-15 regarding the remote contracts (…) the following: (i) the provision of sealed audio or video recordings or sealed software which were unsealed after delivery.˝ The product must be in original packaging (in original plastic sheet with related hologram, the unsealed products will not be accepted). Niche Records SRL will refund only the value of the returned products, within 14 days.
The cost of returning the products is paid by the customer unless the product in subject has been reported as damaged or inconsistent, in which case the cost of returning is paid by Niche Records SRL.
The responsibility of Niche Records SRL regarding the legal conformity guarantee, is committed if the lack of conformity appears within 2 years, calculated from the delivery of the product. The consumer has to inform Niche Records about the lack of conformity within two months from the date when it noticed it.
Until contrary evidence, the lack of conformity appeared within 6 months from the delivery of the product is assumed to have existed at its delivery, unless the assumption is incompatible with the nature of product or the lack of conformity.
The legislation for return of products applies only to natural persons. The legal persons do not have the right to denounce unilaterally the purchase contract.
Withdrawal procedure from contract
The customer must send returns to this address:
NICHE RECORDS SRL
POST RESTANT OP.6
SECTOR 4, BUCHAREST 040052
ROMANIA
Exercise of withdrawal right
The consumer informs Niche Records SRL about the withdrawal decision from contract by a clear declaration made on a sustainable support (paper, email). The consumer has 14 days from the reception of products to announce the withdrawal from contract.
Obligations of Niche Records SRL
The refund of amounts received as payment for the products, including the delivery and return costs only in case of damaged or inconsistent products. The repayment of amounts will be made by using the same payment method as the one use for the initial transaction, unless the customer gave his/her express consent for another refund method. In case of payment in cash at delivery, the refund will be made by bank transfer in the bank account transmitted clearly by the consumer.
Obligations of consumer
The products are handed to Niche Records SRL in person or delivered to an authorised person (appointed courier) without unjustified delay and within maximum 14 days from the announcement of decision to withdraw from contract. The consumer will pay only the costs directly related to return. The consumer is responsible only for the reduction of value of products resulted from their handling, different from what is necessary for determination of nature, characteristics and functioning of products.
